Reference

How bd53 Handles Your Personal Information

When you open an account with us and use bKash, Nagad, or Rocket to fund it, you share personal and financial details — and we take that seriously.

Account data protectionbKash, Nagad, Rocket wallet privacyNo data sold to third partiesRight to request your dataBangladesh-region scope

Explore the Lobby Read FAQ

DATA HANDLING PRACTICES

What We Do to Keep Your Account Data Secure

Security around your account information is not a single setting — it is a set of ongoing practices. Here is how we approach each area, from cookies to wallet data to who inside our operation can access your records.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytical cookies to see which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Wallet Data Handling

When you deposit via bKash, Nagad, or Rocket, we store only the transaction reference and amount — not your wallet PIN, full account number, or mobile credentials. That data stays with your wallet provider.

Account Security and Access

Your account is protected by password and, where enabled, a one-time code sent to your registered mobile number. Internal access to your records is restricted to staff with a verified operational need.

Data Retention and Deletion

Active accounts retain full records. After an account closes, we keep the minimum data required by applicable rules in eligible regions, then delete or anonymise the rest within a defined retention window.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right starting point. Reach out through any of the channels below. We aim to acknowledge privacy requests promptly and work through them in order of receipt.

What We Collect and Why It Applies to You

bd53 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three main ways: what you give us directly when you create your account (name, contact details, preferred payment method), what your device sends automatically (browser type, IP address, session timestamps), and what your wallet activity tells us (transaction references from bKash, Nagad,

1
or Rocket — never your wallet PIN or full account credentials). We use this data to verify your identity, process your deposits and withdrawals through the correct wallet channel, and detect unusual activity on your account. Payment reference data from Nagad or Rocket, for example, lets
2
us match your transaction to your account without storing your full wallet login. We retain account and transaction records for as long as your account remains active and for a reasonable period after closure, in line with applicable rules in the regions where we operate. If
3
you contact our support team, the conversation is also logged to help resolve any follow-up queries. We do not sell, rent, or pass your personal data to advertising networks. Third parties we work with — such as payment processors that route your bKash transfers — are
4
bound by data-handling obligations, and they access only the minimum information needed to complete the transaction. Your use of the platform is subject to local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on bd53

These are the questions we get most often from people in Bangladesh about how their account data and wallet information is handled. If your question is not here, the support channels listed above are the next step.

No. We only record the transaction reference and amount sent. Your bKash or Nagad login credentials never pass through our system at any point.

Yes. Submit a data access request via live chat or the Account Help Centre. We will verify your identity first, then compile and send the information we hold on your account.

Access is restricted to staff with a clear operational reason — for example, verifying a Rocket withdrawal or resolving a disputed transaction. General access to personal records is not permitted.

We retain the minimum records required under applicable rules for eligible regions we serve, then delete or anonymise the rest. The exact period depends on local law and regional requirements.

We use session and analytical cookies. Session cookies are needed for login to work correctly. You can block or clear analytical cookies through your browser settings without losing account access.

No. We do not sell or pass your personal data to advertising networks. Payment processors like those routing bKash transfers receive only what is needed to complete your transaction, nothing more.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTeen Patti Round

How bd53 Handles Your Personal Information

What We Do to Keep Your Account Data Secure

Cookies and Session Tracking

Wallet Data Handling

Account Security and Access

Data Retention and Deletion

How to Reach Us About Your Data

Common Questions About Your Privacy on bd53

01 Does bd53 store my bKash or Nagad account password?

02 Can I request a copy of all the data bd53 holds on me?

03 Who inside bd53 can see my personal account details?

04 How long do you keep my data after I close my account?

05 Are there cookies on bd53 and can I turn them off?

06 Does bd53 share my data with third-party advertisers?

Privacy Policy

Related pages

Related pages